FAQ

You can delete or edit your post or comment by clicking on the View More icon on the right side of your post. Click Edit or Delete to perform either action.

The verification check mark signifies that this company is verified by Tridge. Tridge verifies the identity of the company by reviewing the company’s business registration certificate and to confirm whether the company has been acknowledged and certified by valid institutions worldwide.

You may customize your feed by following different users so that the users activities may be prioritized on your feed. You may follow the user by clicking Follow on the user card.

You may report disturbing contents on the feed by clicking the View More icon on the right side of the post. Click Report and select the reason why you want to report the post’s contents. Leave a remark for any more details you want to deliver to the Tridge team. Click Submit and our team will review the contents and take the appropriate actions.

Verification details are additional information that you can refer to further validate the company’s identity firsthand. Verification details consist of basic sources such as company website, SNS account, and business registration number, which are open for inspection. Verification details also includes information about what types of documents the company submitted for review. The documents reviewed section will only show documents that have been submitted and thus approved after reviewed directly by our staff. However, please always remember to use your best judgement before engaging in a business deal.

If you encounter a technical error during a video call please try to refresh the meeting page first as it might be due to an internet connection issue. If the meeting page still shows an error, please report the error through contact support.

Due to the launch of Social Marketplace in September 2023, the business card feature is no longer available. You can view your past contact history in the Activities page of your Buyer dashboard.

You may view the list of RFQs you created and manage any quotes from suppliers on the RFQ page of the Buyer Dashboard.

Our wholesale prices come from many validated sources like the ministries of agriculture of different countries, local wholesale market representatives, local buyers and suppliers, and more.

Only premium users can download price data in CSV. We support data download via Price Widgets on the Intelligence Dashboard and in the Price Chart in the Domestic Price Data section.

Only premium users can download price data in CSV. We support data download via Price Widgets on the Intelligence Dashboard and in the Price Chart in the Domestic Price Data section.

Production Data is from the United Nations Food and Agriculture Organization (FAO) and is based on the FAO code structure. This includes production value, volume, and yearly farm gate prices.

Seasonality Data is sourced directly from Tridge's fulfillment operations. Through facilitating trades all over the world, they have the capability to gather, examine, and process reliable seasonal data that reflects that actual harvest season of the key markets that produce each product.

The following payment methods are available: (1) bank transfers, and (2) card payments, both debit and credit.

Simply reach out to us and we can provide a link to a secure page where you can edit your credit card details.

Plan cancellation is available upon request. Note that cancellation takes effect for your next payment due date. Your plan will stay active until the end of your current billing cycle then will get cancelled accordingly.