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Sales / General
Does Tridge only serve suppliers as their customers?
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What kinds of products can I sell at Tridge?
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How many product types does Tridge deal with?
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Will my personal & company data be disclosed to or shared with any other party?
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Does Tridge also handle logistics and payments for transactions?
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Becoming a Supplier
Is registering as a supplier free?
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How many products can I sell at Tridge?
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I got a call from Tridge Engagement Manager with an invitation link. Is this a normal procedure?
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What kinds of documents do I need to register as a supplier?
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Do I have to upload a color copy of the original documents?
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Receiving Inquiries
I am a Basic Plan supplier, can I still receive a Sourcing Inquiry from a buyer?
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I need more information on the received Sourcing Inquiry to make an offer. What should I do?
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I am a Basic Plan supplier. How many inquiries can I receive?
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What kind of information about the buyer can I receive?
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How do I know if this inquiry and the buyer are valid?
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Making Offers
What happens after I submit my offer?
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How long do I have to wait until I will get a response from the buyer?
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How is my offer price shown to the buyer?
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When I deliver my offer to the buyer, what kind of information other than the price is disclosed to the buyer?
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It seems like a Sourcing Inquiry is missing some details. Should I still send over the offer price or wait for the update?
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Connecting With Buyers
Is it okay if I suggest having phone calls or sending messages instead of emails?
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The buyer notified me that he will WhatsApp or message me on my mobile phone. Is this normal?
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The buyer has started a conversation but he has been quite slow in responding. Is there anything I can do to speed things up?
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Can I directly communicate with the buyer without Tridge's presence?
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How can I end a conversation with the buyer?
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Enriching Profiles
I am a Basic Plan supplier. Can I upload pictures of my products to the company profile?
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Can I check out other suppliers' profiles?
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I am a Sales Plan supplier but there seems to be an issue regarding uploading pictures. How can I solve this issue?
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Publishing Content
What is content publication? What are the benefits?
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How many viewers can I get for my publication?
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Can buyers visit my account page after reading the article?
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How does Tridge brainstorm the topics of the articles?
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Who writes the articles?
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Using Campaigns
What exactly is the "Buyer Targeting Campaign"?
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How is my offer shown to the target buyers after launching a buyer targeting campaign?
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How do the buyers contact me after I launch my buyer targeting campaign?
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Can I target specific countries?
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Why would I need the buyer targeting campaign?
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Sales Subscription Plan
Does Tridge provide a free trial of the Sales Plan?
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Can I pay for the service plan on a monthly, quarterly, semi-annually basis instead of annually?
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Is my company a good fit for Tridge's Sales Plan?
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Can I contact buyers directly if I use the Sales plan?
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