Data Intelligence

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Data Intelligence / General
As a Premium Plan User, how can I contact the support service?
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As a Premium Plan User, will the dedicated Account Manager be in the same time zone as me?
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I am interested in the Enterprise Plan, is there an average price?
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Can I upgrade instantly from a Basic Plan to a Premium Plan?
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Do you provide discounts for students?
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Market Updates
How is my "Market Updates" Page structured?
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Insights
What are the sources of the Market Insights? Are they reliable?
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What is the difference between Market Insights and Market Stories?
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Is it possible to directly communicate with the source of the Market Insight?
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Can I know the name of the supplier who provided sources for Market Insights?
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Can I request reports on certain products/markets?
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Products
What is the difference between bookmarks and following?
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I cannot find my product or market. Where can I find this information?
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Prices
Is there a feature to compare product prizes from different countries?
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How often do the prices get updated?
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Do you provide historical price data?
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What does Price Entries mean?
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What is the difference between Chart and Time Series?
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Stories
What is the difference between Market Insights and Market Stories?
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Can I bookmark Market Stories?
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Are certain articles sponsored? Are they objective?
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Suppliers
Are all the suppliers listed on the website validated?
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How is a reliable supplier defined by Tridge?
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What do the supplier classifications (popular, noteworthy, comprehensive) exactly mean?
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Do you have agreements with suppliers so that they rank higher?
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If I cannot find any supplier from certain countries within Tridge's system, can you help me find some?
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Export & Import
What is the HS Code?
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Is the HS Code globally accepted and used?
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I cannot find a product with HS code. What should I do?
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Production
What is FAO Code?
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Some of the Production or Prices data do not seem to be up-to-date. Do you plan to update them any time soon?
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Guides
I cannot find any guides for my desired product types and topics. Is Tridge going to update?
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Some information seems to be outdated, is it going to get updated?
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Where can I flag misleading information on certain topics?
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Certificates
What happens when I click on "Ethical Production" and what happens if I click it off?
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Do suppliers with certain certificates have a higher chance to get connected with buyers?
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How can I be listed as one of the certified suppliers?
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Does Tridge provide information or guidelines about how to acquire certain certificates?
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There is a local certification that I have earned, and it seems to be missing from your “Certifications” list. How can I add it to the list?
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Specifications
I am a supplier but cannot find my company's name listed on the specification page. How can I add my company to the list?
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I am a supplier but cannot find my product type or specification. How can I add them?
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I am a buyer but there are only a few suppliers listed on the product specification page that I want. How can I connect with more suppliers?
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I am a buyer and have sent inquiries to some suppliers on the specification list but have not heard back yet.
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I am a buyer and I don't see any suppliers from my preferred sourcing countries. Can Tridge source more suppliers from these regions?
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Data & Research Subscription Plan
Can I pay for the service plan on a monthly, quarterly, semi-annually basis instead of annually?
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