Specific inspections are held along the process, from export preparation to logistics. Suppliers do not go by the book only but are also based on QA and Health Protocols. They also conduct Due Diligence for clients (and vice-versa) who want to engage in business with them – exportation, importation, food tolling, and registration.
-Suppliers usually recommend third-party inspection contractors to ensure that their clients are satisfied with their services as they offer the most neutral opinion about their commodities (from food packing up to the shipment).
-Buyers can have site visits within the country and can also have samples shipped to them
*Claims
-Managing defects starts with setting expectations or developing product criteria and specifications with the client during the sourcing (before the contract signing).
-This is why in their quotation, they always include the clause – “In case of quality discrepancy, the Buyer allows maximum 3% of container volume as permissible allowance for bad order.”
-All claims and quality discrepancies should be filed by the BUYER within seven (7) working days after the goods arrive at the destination port. Suppliers are focused on support and improvement, ensuring they continuously improve their relationships with their clients/partners.