Kenya: Complaints on maize flour, bread safety increase 28pc

Kenyans’ complaints against consumer products increased 28 per cent, raising concerns about safety and deceptive marketing of wheat and maize flour, bread, juices and edible oil. The Competition Authority of Kenya (CAK) data shows a total of 178 consumer complaints were handled in the financial year ended June last year as consumers became more aware of their rights. The Consumer Protection Act outlines rights to access quality goods, safety and protection from false advertising and labelling, empowering the CAK to order companies to refund consumers and fine those in breach. “During the period under review, the Authority received, investigated and finalised consumer complaints into different markets, specifically wheat and maize flour, bread, juices and edible oil,” the CAK said in the Annual Report 2019/20. “These increases are as a result of the Authority’s continued consumer rights campaign initiatives, including the creation of awareness to the consumers at the County level ...