The article reveals that in the dairy market, only 19% of consumers prioritize low prices, while 56% are drawn to discounts. Brand loyalty is important for 71% of consumers, and 50% focus on product quality. Environmental friendliness is a concern for 30% of buyers. Promotions are widely popular, with two-thirds of consumers participating, often in exchange for discounts by leaving reviews or registering receipts, though social media engagement for discounts is less common. These shifts in consumer behavior are linked to economic factors and the emergence of new Russian brands, which have gained significant market share since 2022.